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FAQ's

Want to find out more about how instant coffee is made? How much caffeine is in instant coffee? Or how you can get one of our famous red NESCAFÉ mugs?

The answer to these questions and many more can be found below...

What is the caffeine content of your NESCAFÉ coffees?

Our NESCAFÉ instant coffees (NESCAFÉ Gold) contain between 50mg and 90 mg per 2g serve.

What decaffeination process do you use?

Our premium coffee beans are decaffeinated using only water, which naturally preserves the same full flavour and rich aroma that you love from NESCAFÉ.

Where do your coffee beans come from?

The beans chosen for our NESCAFÉ coffees come from all over the world including Brazil, Colombia, Papua New Guinea, Kenya, Vietnam, Costa Rica. Our skilled team of blending experts ensure that the quality and flavour of the coffee we produce is consistent, year in year out, despite all the variations that can occur from year to year, region to region, and bean to bean.

What is the difference between Arabica and Robusta beans?

The coffee we drink is made with either Arabica or Robusta coffee beans, or a blend of the two. Arabica coffee beans are known for their vibrant and complex flavours, these beans are loved by coffee connoisseurs because of their smooth taste and delicate aroma. Robusta coffee beans offer a much richer, roastier taste and work really well in coffee blends that are drunk with milk.

What is the vegetable oil in the NESCAFÉ Sachets?

NESCAFÉ sachets contain coconut oil.

Are NESCAFÉ Sachets gluten free?

Yes, NESCAFÉ Gold sachets (excluding plant-based) and NESCAFE sachets are gluten-free. They do not contain gluten containing ingredients or processed with gluten.

NESCAFÉ Gold plant-based lattes sachets (Oat, Almond and Coconut) are not gluten free as they either contain, or may contain oat.

Are NESCAFÉ Sachets suitable for a vegetarian or vegan?

Yes, our NESCAFÉ Gold sachets and NESCAFÉ sachets are suitable for vegetarians. But it does contain milk powder, so it won’t be suitable if you follow a vegan diet.

Are NESCAFÉ coffees Halal?

 NESCAFÉ Gold is Halal certified.

Are your NESCAFÉ Gold coffee jars recyclable?

All our  NESCAFÉ Gold coffee jars and lids are recyclable. Simply pop the lid along with the jar in your kerbside recycling bin, you don’t even need to remove the label, the recycling process will do the job for you!

The foil seal however is too small to be recycled and should be disposed of in your rubbish bin. If you collect pieces of foil and scrunch them together into the size of a golf ball or bigger, then this too can be recycled. You’ll also be pleased to hear our glass jars are made from at least 32% recycled glass material.

Are your NESCAFÉ coffee cans/tins recyclable?

Our cans/tins are recyclable including the lids - when you’re putting them in your recycling bin, you don’t even need to remove the label, the recycling process will do the job for you!

The foil seal however is too small to be recycled and should be disposed of in your rubbish bin.

Are your NESCAFÉ Sachets recyclable?

Our outer cardboard box is recyclable, but our individual sachets are not. It is our ambition to make all of our packaging recyclable or re-usable by 2025.

How many serves are in a jar of coffee?

A standard serve of coffee is approximately 1.7g so in a 100g jar there will be approximately 58 serves, in a 250g jar there will be approximately 147 serves and so on! Our 1.7g standard serve of coffee for a cup is based on adding 170ml of water.

Why does it say on your coffee products “best enjoyed within 4-6 weeks of opening”?

Once coffee has been opened and exposed to the environment the quality can slowly deteriorate. Coffee can lose its freshness, and, if coffee absorbs moisture, it can clump together making it undrinkable.

Therefore, once opened, always store coffee in a cool, dry environment and it’s best to use within 4 to 6 weeks so that you get the best tasting cup of coffee!

Where can I get a NESCAFÉ Red Mug?

Our famous red NESCAFÉ Mugs are produced for promotional activities, so best to stay connected with us via our Facebook page where we will be sure to let you know about promotions that may allow you to obtain one of these mugs!

Coffee for every experience

From NESCAFÉ CLASSIC to our NESCAFÉ Gold Original to NESCAFÉ Sachets, we've created coffees for all tastes and occasions.

BOLD & SMOOTH

NESCAFÉ CLASSIC Instant Coffee

New Zealand's favourite coffee
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Rich and Smooth

NESCAFÉ CLASSIC Decaf Instant Coffee

A decaffeinated version of our famous NESCAFÉ CLASSIC instant coffee. 
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RICH & SMOOTH

NESCAFÉ Gold Original Instant Coffee

Our signature smooth, premium coffee with a well-rounded taste & rich aroma
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FROTHY & CREAMY

NESCAFÉ Gold Cappuccino Original Sachets

For superior taste, choose NESCAFÉ Gold Cappuccino Original.
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CREAMY & PLANT BASED

NESCAFÉ Gold Almond Latte Sachets

What do you get when you milk an almond? An almond milk latte? That’s nuts!
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FROTHY & DECADENT

NESCAFÉ Mocha Sachets

A café style mocha with a hint of chocolate flavour & layer of creamy froth.
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Send us your questions...

If you have another question or would like to chat with a member of the NESCAFÉ team, get in touch with us using our simple online contact form