NESCAFÉ Mocha Sachets

I have drunk your mochas for years and for months have been very disapointed as the flavour is watery, not creamy and no froth. I had to try another brand because the taste is so awful but nothing comes close to the old flavoured mochas of yours. I thought it was just me but I have read everyone else's comments which confirms there's something different. I use to enjoy my coffee but now I don't even feel like having one anymore.

Hi Jane, we're really sorry to hear of your disappointment and thanks for letting us know. We've been investigating the issue and although we had no intentions to change the recipe, we’ve detected a small difference in the vanilla flavour we have recently used. This has also affected the frothy top you know and love.

We’ve made some adjustments to our recipe following this feedback however, the product won't hit shelves in New Zealand for a while. When it appears on shelf may vary from store to store, however all 10 and 26 packs with a best before date of JUL 2022 and beyond will be the adjusted recipe.
The Nescafe Team

I was also an avid fan of your Mocha, And I looked forward to that first cup of the day, now I can’t believe the difference to texture and taste since the packaging change, none of that lovely froth at all, contrary to statements on the box saying that there had been no change to the product, very misleading, I also put them in the rubbish and donated an unopened box to the charity box at the supermarket

Hi Sheryn, thanks for taking the time to leave a review and we’re sorry you haven’t been able to enjoy your favourite Creamy & Frothy Mocha. We've been investigating the issue and although we had no intentions to change the recipe, we’ve detected a small difference in the vanilla flavour we have recently used.

We’ve made some adjustments to our recipe following this feedback however, the product won't hit New Zealand shelves for a while. When it appears on shelf may vary from store to store, however all 10 and 26 packs with a best before date of JUL 2022 and beyond will be the adjusted recipe.

The Nescafe Team

I have been drinking the Mocha sachets for some time now. I recently purchased the new look 26 pack box and am really disappointed with the taste. They are not as chocolatey flavoured or as frothy. Sadly will be looking at other product choices for my coffee fix.

Hi Sue, we're sorry you have not been enjoying your coffee recently.
We've been investigating the issue and although we had no intentions to change the recipe, we’ve detected a small difference in the vanilla flavour we have recently used. This has also affected the frothy top you know and love. We’ve made some adjustments to our recipe following this feedback. The product won't hit New Zealand shelves for a little while. When it appears on shelf, may vary from store to store, however all 10 and 26 packs with a best before date of JUL 2022 and beyond will be the adjusted recipe.
We hope you'll give our adjusted recipe a try when it hits the shelves, we’d love to know what you think!
The Nescafé Team

This is the only coffee I drink and now with the new Creamy/frothy horrible taste I have to start shopping for another brand. I assumed the old packaging will have the same old taste so I ran back and picked up 6 boxes so that I have some old ones to last me a while. Soon to find out that the box was old but the sachets inside was the new ones :(
I will land-up donating all of these. Very disappointed!! Smells nasty too..

Hi Sylvia, we’re sorry you haven’t been able to enjoy your favourite Creamy & Frothy Mocha.
We've been investigating the issue and although we had no intentions to change the recipe, we have detected a small difference in the vanilla flavour we have recently used. Please reach out to us on 0800 830 840 as we would love to speak to you further about your experience. We are making a change to the vanilla flavour to ensure you can start enjoying your Mocha just the way you loved it, as soon as possible. This might take a little time to flow through to your local store, so we’ll let you when it is about to reach stores.
The Nescafé Team.

I have been drinking these Mocha sachets for 10 years and obviously love them..... Not now, Why would you go and change the recipe.... Bought a packet with new box when in Melbourne in May and had to throw them out, now today bought 6 new boxes in Kerikeri with the hope they would be the usual taste like the old box, but No...just revolting , so that is the end of my decade relationship with Nescafe Mocha..

Hi Serena, we’re sorry you haven’t been able to enjoy your favourite cuppa.
We did not intend to change the recipe, however, we have detected a small difference in the vanilla flavour we have recently used.
We are making a change to the vanilla flavour to ensure you can start enjoying your Mocha just the way you loved it, as soon as possible. We’ll let you when it is about to reach stores.
The Nescafé Team.

Same comment as all the others, I actually took one sip and thought YUCK something's happened to my taste buds, until I was talking to a few people and then today I have read all these comments and realise it's the actual product. HATE it at the mo and won't be buying more and with a hubby under hospice care I really really needed those nice wee breaks. Dammit


Hi Irene, we're sorry to disappoint you with your favourite coffee and want you to be able to enjoy those wee breaks again. We've been investigating the issue and although we had no intentions to change the recipe, we have detected a small difference in the vanilla flavour we have recently used. We are making a change to the vanilla flavour. This might take a little time to flow through to your local store, so we’ll let you when it is about to reach stores.
The Nescafé Team.

Have been buying the mocha for a long long time it's been my favorite but the new branding has brought with it something you can't drink. Brought a box
with the new branding and through it in the rubbish because I thought someone had put the wrong coffee in the box! I have I had another with the old branding and that was perfect. I have brought another this weekend and it is the same as the 1 input in the rubbish ... You can't tell me nothing has changed. This box will also go in the rubbish 🥺 I guess I will have give up my coffee drinking

Hi Fee, we’re sorry you haven’t been able to enjoy your favourite Creamy & Frothy Mocha recently. Although we had no intentions to change the recipe, we have detected a small difference in the vanilla flavour we have recently used.
We are making a change to the vanilla flavour to ensure you can start enjoying your Mocha just the way you loved it, as soon as possible. This might take a little time to flow through to your local store, so we’ll let you when it is about to reach stores.
The Nescafé Team.

I'm another consumer who thinks the new taste is yuk. Give us back the old recipe