main content
Nescafé Azera logo on a brick wall
ASK A QUESTION - FAQS

The O2 Partnership FAQs

If you don’t find what you’re looking for then please get in touch.  

Back to main FAQs topics

Did you know we have a NESCAFÉ AZERA Coffee Shop at The O2? Find the answers to all your questions here.

Sign up for articles, offers, coffee stories, recipes and exciting competitions like concert tickets and product giveaways. You’ll also be amongst the first to hear about new products and more! 

Is the NESCAFÉ AZERA Coffee Shop at The O2 currently open? 

The coffee shop is located within the arena concourse and this area is currently closed in line with government guidelines regarding Coronavirus (COVID-19). All events at The O2 have been postponed until further notice. For further updates, please see The O2 website.

What is the NESCAFÉ AZERA Coffee Shop at The O2? 

In September 2018, NESCAFÉ AZERA opened the doors to the first coffee shop at The O2 Arena, London. Based on the level 1 concourse of the O2, the coffee shop is a world-first for our NESCAFÉ AZERA brand and we’re delighted to be serving coffee fans visiting the world’s most popular music and entertainment venue. You can find a range of coffees, including NESCAFÉ AZERA Nitro on draft!

When did the NESCAFÉ AZERA Coffee Shop at The O2 open? 

We served our first customers in September 2018. The coffee shop is a world-first for the NESCAFÉ AZERA brand and we’re delighted to be serving coffee fans visiting the world’s most popular music and entertainment venue.

Where is the NESCAFÉ AZERA Coffee Shop located specifically in The O2? 

The coffee shop is located near block 108 on the level 1 concourse within the arena.

What are the opening times of the NESCAFÉ AZERA Coffee Shop at The O2? 

The NESCAFÉ AZERA Coffee Shop is open before and during events at The O2. Please check The O2 website for event timings to make sure you can visit us to grab a coffee or another drink. It’s not possible to visit the coffee shop outside of event hours as the arena is closed to the general public.

Can I contact the NESCAFÉ AZERA Coffee Shop at The O2 directly by phone or email? 

Unfortunately, it’s not possible to contact the coffee shop directly. If you have any specific questions you can contact our Consumer Services Team. You can reach them on 0800 58 57 59 in the UK (00800 6378 5385 in the ROI) or contact us via our website.  

They’re here to help 9am to 5pm but are closed on UK bank holidays. If you have an urgent query outside of these hours then please call the same number and stay on the line to be put through to a team that will help. If you need urgent assistance you will be transferred to one of our team managers.  

How many people can the NESCAFÉ AZERA Coffee Shop at The O2 seat? 

We have seating for about 20 people.

Are dogs allowed in the NESCAFÉ AZERA Coffee Shop at The O2? 

Assistance dogs are welcome in The O2. Water bowls are available too. Just ask a member of the team.

Can I take photos in the NESCAFÉ AZERA Coffee Shop at The O2? 

Yes, this is fine and make sure you share your photos on social media and tag us in (Twitter: @NescafeAzera; Instagram: @nescafeazera). However, please make sure you’re aware of the wider guidance from The O2 around using a camera in the arena.  

Small personal cameras and smartphones are fine for each show, but larger SLR type cameras are not permitted into the venue unfortunately. For information can be found in the FAQs on The O2 website

Does the NESCAFÉ AZERA Coffee Shop at The O2 have a bar onsite? 

Yes, we do! We serve cold coffee on tap as well as a variety of water and bottled beers.

Can I reserve a seat at the NESCAFÉ AZERA Coffee Shop at The O2? 

It’s not possible to reserve a seat. The majority of customers prefer to grab a coffee to go.

Is the NESCAFÉ AZERA Coffee Shop at The O2 accessible by wheelchair? 

Yes, we have a drop counter for wheelchair access at the coffee shop and further information on accessibility can be found on The O2 website.

What forms of payment does the NESCAFÉ AZERA Coffee Shop at The O2 accept? 

The O2 is now a cashless arena in order to speed up sales and reduce your waiting time. We accept major debit and credit cards including: Visa, Visa Electron, Visa V PAY, Mastercard, Maestro, American Express, JCB. We don’t accept Apple Pay.

What drinks does the NESCAFÉ AZERA Coffee Shop at The O2 offer? 

You can find a range of coffees, including NESCAFÉ AZERA Nitro on draft! You can also find a range of San Pellegrino soft drinks, Water and alcoholic beers.

What is NESCAFÉ AZERA Nitro coffee? 

NESCAFÉ AZERA Nitro is a nitrogen-infused ready to drink coffee which comes in draft and can formats and Latte and Americano variants. In the coffee shop you can purchase NESCAFÉ AZERA Nitro on draft in both Latte and Americano variants. 

See our NESCAFÉ AZERA Nitro can range

Where can I see a menu for the NESCAFÉ AZERA Coffee Shop at The O2? 

A menu is available on The O2 website. See details here.

How often do you change the menu? 

We have no immediate plans to change the drinks menu, but please revisit these FAQs pages or follow NESCAFÉ AZERA on social media (Twitter: @NescafeAzera; Instagram: @nescafeazera) to hear about any updates.

I’ve lost something at the NESCAFÉ AZERA Coffee Shop at The O2. What do I do? 

The arena Lost Property Department is open every day from midday. Call 0208 463 2030. Or email [email protected].

Our coffee shop team will hand over any lost property to The O2 arena team. They can only keep things for seven days. After that they donate them to charity. We and The O2 aren’t responsible for anything that’s lost or stolen.  

Is there a toilet in the NESCAFÉ AZERA Coffee Shop at The O2? 

Unfortunately, we don’t have a toilet in the coffee shop, however there are plenty of toilets located throughout the level 1 concourse at The O2.

Is there WiFi available in the NESCAFÉ AZERA Coffee Shop at The O2? 

Yes. You can take advantage of hotspots for both O2 WiFi and The Cloud.

Can I smoke in the NESCAFÉ AZERA Coffee Shop at The O2? 

No. The O2 is a no smoking venue. E-cigarettes can be used anywhere in The O2 except the performance spaces.

I’d like to make a complaint or give some feedback on the service I received at the NESCAFÉ AZERA Coffee Shop at The O2 

You can reach our Consumer Services Team on 0800 58 57 59 in the UK (00800 6378 5385 in the ROI) or contact us via our website. We’d be happy to help. We pass on any feedback to the coffee shop management team and always welcome positive or constructive feedback. If you have a specific complaint, we can take your details so we can resolve the issue as quickly as possible.  

They’re here to help 9am to 5pm but are closed on UK bank holidays. If you have an urgent query outside of these hours then please call the same number and stay on the line to be put through to a team that will help. If you need urgent assistance you will be transferred to one of our team managers. 

What if I have more questions about The O2 venue itself? 

You can find more information on The O2 website at www.theo2.co.uk. You can also find specific arena FAQs here. The FAQs contain details on show times, tickets, seats, camera policy, lost property and disabled access.

How do I contact The O2? 

Try the contact page on The O2 website. You may get what you need on their FAQs page faster. If you still need to get in touch then you can contact The O2 on 0208 463 2000, via email, live chat when able and The O2 social channels. Full details of these can be found on the The O2 website.

Can’t find what you’re looking for?
Contact us through our website and we’ll get back to you. Alternatively, drop us a message through one of our social media accounts. We’re here to help whatever your coffee need.
 
 
Contact Us